We welcome payments by Visa, Mastercard, American Express, PayPal and Afterpay.

Every Solane purchase is processed securely through trusted payment providers. Our payment processing is PCI DSS Level 1 compliant, with your payment details encrypted and protected by industry-standard security and fraud prevention measures, so you can shop with confidence.

You can reach Solane via:

Phone: +61 448 066 813
Email: contact@solane.com.au
WhatsApp: +61 448 066 813

We’re available Monday to Friday, 9am–5pm AEST. Enquiries received outside these hours will be responded to within 24 hours.

All prices are displayed inclusive of Australian GST (10%), with all applicable taxes and duties covered by Solane.

Solane currently ships Australia-wide. If you’re based overseas and would like to enquire about a purchase, please contact us and we’ll be happy to discuss available options.

Orders for in-stock items are dispatched within 24 hours on business days. For Pre-Order and Made-to-Order items, expected shipping times are displayed on the product page. We will notify you when your
item is nearing shipment and provide an estimated delivery date. Complimentary shipping is offered on all Pre-Order and Made-to-Order items.

Once your order has been placed, we’ll send you a confirmation to let you know it has been received. When your piece is ready for dispatch, we’ll be in touch again with tracking details, so you can follow its journey from us to you.

Your Solane order will be carefully prepared and sent via express delivery, with tracking provided. Once your order has left us, we’ll send you the tracking details so you can follow its journey to you.

A Solane piece makes a thoughtful gift, whether marking a special occasion or simply choosing something beautiful for someone you love.

Your order will be beautifully wrapped in Solane packaging, with the option to include a personal note at checkout. We’ll prepare your gift with care and place your message inside the parcel.

When a gift message is included, no invoice will be enclosed. All order details will be sent directly to the purchaser.

If you’d like some guidance choosing a gift, our team is happy to help. You can reach us by phone, email or
WhatsApp. Monday to Friday, 9am–5pm AEST